Privacy Policy

New City Fuels Ltd is committed to protecting your personal information. This policy explains how we collect, use, store and share information when you order heating oil, contact us by telephone, use our website, or message us through Facebook Messenger.

Policy originally dated: 15 April 2024. Updated draft: October 2026.

1. Information we collect

We may collect your name, delivery and billing addresses, telephone numbers, email address, order details, account preferences, delivery instructions and messages you send us. When you use our website, technical information and essential cookies may be processed to run the shopping basket, checkout and security features. Payment providers may process payment information for transactions.

2. How we use your information

We use personal information to set up and administer accounts, provide quotations, process and deliver heating oil orders, issue invoices and receipts, manage payments, contact you about deliveries, respond to enquiries, maintain accounting records and comply with legal requirements. We may also contact you about other services where permitted by law or where you have agreed to receive marketing.

3. Lawful reasons for processing

Depending on the purpose, our lawful basis may be the performance of a contract (including steps taken before entering one), compliance with a legal obligation, or our legitimate interests in running and safeguarding the business. Where consent is required, such as for certain marketing or optional cookies, we will ask for it and you may withdraw it.

4. Who we share information with

We do not sell, rent or share customer information for unrelated marketing. We keep customer details confidential within New City Fuels Ltd. To fulfil orders and operate the website, however, necessary information may be processed by carefully selected service providers acting on our behalf, including payment providers, website hosting, postcode lookup and bookkeeping/software providers. We only provide the information necessary for those services and may disclose information where required by law.

5. Where information is stored and how it is protected

Customer information may be held in our business systems and by third-party providers acting on our behalf. We use measures such as restricted access, staff awareness and appropriate security controls to protect it.

6. How long we keep information

We retain personal information only as long as necessary for the relevant purpose, including any statutory accounting, tax or other record-keeping obligations. Our previous policy referred to retention of up to three years after services end, paper-record destruction after two years and deletion of electronic records after three years. These periods must be checked against our current legal and operational requirements; some records may need to be kept longer.

7. Your data protection rights

Subject to applicable law, you may ask to access or correct your information, request deletion or restriction of its use, object to certain processing, or request transfer of information. Where processing relies on consent, you may withdraw it. Contact us using the details below to make a request. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

8. Cookies, address lookup and external websites

Our website may use essential shopping-basket and checkout cookies. Address autocomplete and other third-party services may also process information you enter. Any optional analytics, advertising or tracking cookies should be described in a separate cookies notice and used only with the permissions required by law. Links to external websites are provided for convenience; their privacy practices are governed by their own policies.

9. Contact us

For questions about this policy or your personal information, contact New City Fuels Ltd:

Telephone: 0800 001 6457
Email: sales@newcityfuels.co.uk
Location: Portadown, County Armagh, Northern Ireland

10. Changes to this policy

We may update this policy from time to time. The latest version will be displayed on our website with its revision date.